You’ve got questions. Find the information you need below. If you are enrolled in the Core, Standard, Plus, High Cost Coverage, PPO 80 or PPO 90 medical options and have questions relating to your medical coverage, contact your health benefits administrator.

For questions about enrollment, eligibility, health spending accounts, direct billing, benefit deductions or dependent verification, call the Benefits Service Center at 888-860-6178 Monday through Friday, 8 a.m. to 5 p.m. CT. You can also chat or send a secure email by logging into the Benefits Service Center.

Contact directory and links

Medical
For questions related to your BlueCross BlueShield medical coverage, connect with a care advisor.	877-235-9258 Member portal
For questions related to your UMR medical coverage, connect with a care advisor.	800-213-5755 Member Portal
For questions related to your Baylor Scott & White Quality Alliance (BSWQA) medical coverage, connect with the DFW ConnectedCare Center.	800-784-5473 Member portal
	To download the BSWQA app, text “mobile” to 88408.

Dental
MetLife	866-838-1072

Vision
EyeMed	844-714-5678

Prescription Drug
CVS Caremark	844-758-0767

Health Savings Accounts, Flexible Spending Accounts and Health Reimbursement Arrangements
Fidelity NetBenefits	800-354-3412

Life Insurance, Accident & Disability
New York Life (for accident insurance)	800-238-2125
MetLife	800-638-6420
Post-Pregnancy Disability	888-533-6287

Added Benefits (Voluntary Offerings)
MetLife Legal Plan Liberty Mutual, Farmers GroupSelect and Travelers Home & Auto Lifelock Identity Theft Protection Nationwide Veterinary Pet Insurance (VPI) The Hartford Group Accident Insurance The Hartford Critical Illness Insurance Carrington Discount Dental Plan The Hartford Hospital Indemnity	855-550-0706

Employee Assistance Program (EAP)
Aetna	833-721-2322

Virtual Doctor Visits
Doctor On Demand	800-997-6196

Surgery Support
Lantern	833-709-2445

HMO
CommunityCare Managed Healthcare Plans of Oklahoma	800-777-4890
Kaiser Foundation Health Plan, Hawaii	808-643-5247
Kaiser Foundation Health Plan of the Mid-Atlantic	800-777-7902
Kaiser Foundation Health Plan, California	800-464-4000
Triple-S	800-981-3241

American Airlines 401(K) Service Center at Fidelity
401(k) Service Center at Fidelity	800-354-3412
Fidelity One-on-One Guidance	800-603-4015

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Disclaimer
This website provides an overview of your benefit options. The complete provisions of the plans are set forth in the Plan Documents and Summary Plan Description. If the information online is inconsistent with the Plan Documents, the Plan Documents will govern. This website is not intended as a contract of employment or a guarantee of current or future employment. The Plan Sponsor(s) reserve the right to amend or terminate each plan at any time.

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Privacy Policy
Your private health information is just that – private. Information gathered by our partners will be used for your benefit to help guide you on your path to wellness. These partners are required to comply with all laws protecting privacy.

What happens with my health information?
American Airlines manages employee and retiree health benefits. To assist, American Airlines has business relationships with third-party vendors, for example, BCBS, UHC, and WebMD Health Services. The sharing of health information between these companies is permitted by regulation. You may choose to share the information with your doctor and other medical professionals.