The Employee Assistance Program (EAP) is here to provide 24/7 support for you and your family during all of life’s changes and challenges.

All team members and members of their households have free and confidential access to the EAP services anytime you need them. When you reach out, an EAP specialist will help connect you to someone who can help with:

  • Stress, anxiety and depression.
  • Emotional support and working through grief.
  • Alcohol and drug misuse.
  • Work-life balance and making time for you.
  • Improving relationships at home or work.
  • Child development, childcare and elder care resources.
  • Financial and legal worries.
  • Transportation, food, clothing and housing needs.
  • Employment and education assistance.
  • Veteran assistance.

How to reach the EAP

If prompted, username and password are both: American

 

The phone number for our Employee Assistance Program (EAP) is only for active American Airlines team members and their family members seeking assistance.

If you are an American team member and have questions related to your em‌ploy‌ment or benefits, please contact your manager, Global People Partner or the Benefits Service Center using the round button on the right side of the Jetnet homepage.

If you are not an American team member and are seeking em‌ploym‌ent with American, please visit our Career site.

For international team members

Username and password are both: AmericanINT

Find the phone number for your location:

Direct Dial: +1-9193410683

iConnectYou: 220773

WhatsApp: +1 984 920 6875

Toll-free: 0800 666 3495

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Toll Free: 18336439542

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Toll-free: 0800 600 2345

Direct Dial: +1-9842226946

iConnectYou: 220823

 

Accessing EAP is easy and available 24 hours a day. Outside of calling your country direct line or WhatsApp, you can download the IConnectYou (ICY) App, you can speak to a counsellor directly from the app or schedule an appointment and much more! It’s simple, convenient, secure and confidential.

Please refer to the drop down for your country specific ICY code when registering.

Mental health support and counseling services

All American team members and their household members can each access up to four free counseling sessions per issue each year.  This service is confidential and available 24/7 to help connect you to the support you need.  EAP specialists can provide immediate help or direct you to one of your in-network providers for no-cost, one-on-one sessions.  Sessions can be in-person, online, or over the phone.

Want a different approach to counseling?  Send text, video or audio messages to a dedicated therapist using Talkspace, an online therapy platform.  Your therapist will reply to you each day. (One week of Talkspace therapy counts as one counseling session.)

Help is here, 24/7. Call 8‌3‌3-72‌1-23‌22 for our Employee Assistance Program or visit the EAP website (if prompted, username and password are both: American).

Onsite consultations and referrals

All onsite EAP counselors are licensed mental health professionals who specialize in working with American team members. They can assist with providing confidential services, emotional support, professional guidance on handling difficult work and life challenges, management consultations, and resources for and referrals to additional services as needed.

Find your location below to contact your local onsite EAP counselor.

 

Substance abuse

EAP specialists can direct you to substance abuse professionals and other resources to help with alcohol and drug misuse and other addictions. Depending on your workgroup, you may also have access to other specialized programs to help you navigate substance misuse.

Support for all of life's moments

Whether you’re seeking information about parenting, relationships or financial security, are dealing with stress brought on by a specific situation — or just looking to improve your overall well-being — the EAP can help. Check out a few of the topics you can get assistance with below:

OVERALL WELL-BEING

Track your emotional health and overall well-being using the myStrength platform or app. Set goals, complete activities and find self-help resources for your mind, body and spirit.

CAREGIVING, FAMILY and PARENTING
  • Adoption assistance
  • Community resources and programs for the entire family
  • Childcare referrals and sick-child care options
  • Parent education classes and support groups
  • Summer and day camp resources
  • Eldercare referrals and adult day care programs
  • In-home and skilled nursing care
  • Alzheimer’s support
  • Caring for people with disabilities
  • Support and resources for caregivers
  • Transportation services
DAILY LIFE ASSISTANCE
  • Education and employment guidance
  • Bereavement, grief and loss
  • Urgent or daily living needs
  • School and college planning
  • Identity theft prevention and follow-up consultations
  • Meals and transportation resources
  • Car and home repair and maintenance
  • Veteran assistance
CAREKITS

Simply call and ask for your free kit.

  • Pregnancy CareKit: Includes practical and personal care items for parents-to-be. Read through our educational materials to get ready for your baby.
  • New Baby CareKit: Includes educational materials and a variety of items to help you adjust to parenthood.
  • Child Safety CareKit: Contains items to help you manage safety issues for toddlers and young children.
  • Active Adult CareKit: Make health and safety a priority. This kit provides you with basic items to help you get and stay well.
  • Elder CareKit: You’ll get practical items and educational materials to help you in your caregiving role.
LEGAL SERVICES

One free consultation with a plan attorney per legal topic per year for issues such as:

  • General law (excluding employment law)
  • Mediation services
  • Special needs, including emergency matters
  • Trusts, wills and document preparation
  • Estate planning, living wills and power of attorney
  • Real estate services
  • Separation and divorce
  • Traffic matters
FINANCIAL SERVICES

One free consultation per financial issue per year. Subsequent consultations are available for a fee.

  • Budgeting
  • Credit use and debt reduction
  • College funding
  • Mortgages and refinancing
  • Tax questions and preparation
DISCOUNTS

The Discount Center helps you save on hundreds of products and services:

  • Gym memberships and fitness equipment
  • Computers and electronics
  • Theme parks, movie tickets and local attractions
  • Gifts, flowers, dining and apparel
  • Child and elder care
  • Travel

 

Get started now by visiting the EAP website.

Online resources

You can also access online tools and resources to enhance your work, health and life at any time at the EAP website. You can submit online requests for services, search an online directory of clinicians, access information and resources through a virtual help center, and participate in interactive self-improvement programs like myStrength. Any member of your household may access these online services, including dependents living away from home.

Confidentiality

The EAP is here only to help you. Your personal records will never be shared with American, or anyone else without your permission. All records, including medical information, referrals and evaluations, are kept strictly confidential in accordance with federal and state laws.