The Optum EAP is here to provide support when you and your family are faced with change, challenges or crises. All team members and members of their households have free and confidential access to the Optum EAP and all the available services, anytime you need them. When you call, a specialist will help you get connected to someone with the appropriate experience to help. You can also access help and information online anytime you need it.

Access code for U.S.-based team members: American

The Optum Global EAP is a free consultation, information and referral service for all internationally based American Airlines team members and members of their households. Optum EAP is free of charge and is designed to protect your privacy. Services are voluntary and confidential (except as required by local laws).

Access code for internationally based team members: AmericanGlobal

Find the phone number for your location:

‍​‌​​​‌​‌‌‌‌‌​​‌‌​​​​‍Please be aware that not all locations have 24/7 access. If you need after hours EAP services, you can call +44 1865 397 074  for assistance 24/7. You may even call collect, and a representative will call you back if needed.

Free and Confidential Counseling

The EAP is here to help you and your family get the most out of life. All American team members and their household members can each take advantage of up to four free counseling sessions for any issue. This service is confidential, and the EAP Specialists are available 24/7 to help connect you to the support you need. They can provide you immediate help or direct you to one of your in-network providers for no-cost, one-on-one sessions.

Specialists are ready to help with the small questions and the big problems — and everything in between, such as:

• Managing stress.
• Improving relationships at home or work.
• Addressing legal and financial concerns.
• Getting the most out of your career.
• Finding child development, childcare or elder care resources.
• Getting past emotional issues or grief.
• Addressing depression, anxiety or substance use issues.

Help is here, 24/7. Call 800-363-7190 or visit liveandworkwell.com (Access code: American).

Whether you’re seeking information about parenting, relationships or financial security, are dealing with stress brought on by a specific situation — or just looking to improve your overall well-being, the EAP can help. Check out a few of the topics you can get assistance with below:

Get started now by calling 800-363-7190 or by visiting liveandworkwell.com (Access code: American).

You can also access online tools and resources to enhance your work, health and life at any time at liveandworkwell.com. You can submit online requests for services, search an online directory of clinicians, access information and resources through a virtual help center, and participate in interactive self-improvement programs. Any member of your household may access these online services, including dependents living away from home.

Access code: American

The EAP is here only to help you. Rest assured that your personal records will never be shared with American, or anyone else without your permission. All records, including medical information, referrals and evaluations, are kept strictly confidential in accordance with federal and state laws.

Learn more about your EAP and locating local counseling providers with guidance from an onsite EAP counselor. All onsite EAP counselors are licensed mental health professionals specialized in working with American team members. They can assist with providing confidential services, emotional support, professional guidance on handling difficult work and life challenges, management consultations, and resources for and referrals to additional services as needed.

Select your location below to contact your local onsite EAP counselor.