All team members and members of their households have free and confidential access to the EAP services anytime you need them. When you reach out, an EAP specialist will help connect you to someone who can help with:

If prompted, username and password are both: American

The phone number for our Employee Assistance Program (EAP) is only for active American Airlines team members and their family members seeking assistance.

If you are an American team member and have questions related to your em‌ploy‌ment or benefits, please contact your manager, Global People Partner or the Benefits Service Center using the round button on the right side of the Jetnet homepage.

If you are not an American team member and are seeking em‌ploym‌ent with American, please visit our Career site.

Username and password are both: AmericanINT

Find the phone number for your location:

‍​‌​​​‌​‌‌‌‌‌​​‌‌​​​​‍Please be aware that not all international locations have 24/7 access. If you need after-hours EAP support, you can call +44 1865 397 074  for assistance 24/7. You may even call collect, and a representative will call you back if needed.

All American team members and their household members can each access up to four free counseling sessions per issue each year.  This service is confidential and available 24/7 to help connect you to the support you need.  EAP specialists can provide immediate help or direct you to one of your in-network providers for no-cost, one-on-one sessions.  Sessions can be in-person, online, or over the phone.

Want a different approach to counseling?  Send text, video or audio messages to a dedicated therapist using Talkspace, an online therapy platform.  Your therapist will reply to you each day. (One week of Talkspace therapy counts as one counseling session.)

Help is here, 24/7. Call 8‌3‌3-72‌1-23‌22 for our Employee Assistance Program or visit the EAP website (if prompted, username and password are both: American).

All onsite EAP counselors are licensed mental health professionals who specialize in working with American team members. They can assist with providing confidential services, emotional support, professional guidance on handling difficult work and life challenges, management consultations, and resources for and referrals to additional services as needed.

Find your location below to contact your local onsite EAP counselor.

EAP specialists can direct you to substance abuse professionals and other resources to help with alcohol and drug misuse and other addictions. Depending on your workgroup, you may also have access to other specialized programs to help you navigate substance misuse.

Whether you’re seeking information about parenting, relationships or financial security, are dealing with stress brought on by a specific situation — or just looking to improve your overall well-being — the EAP can help. Check out a few of the topics you can get assistance with below:

Get started now by visiting the EAP website.

You can also access online tools and resources to enhance your work, health and life at any time at the EAP website. You can submit online requests for services, search an online directory of clinicians, access information and resources through a virtual help center, and participate in interactive self-improvement programs like myStrength. Any member of your household may access these online services, including dependents living away from home.

The EAP is here only to help you. Your personal records will never be shared with American, or anyone else without your permission. All records, including medical information, referrals and evaluations, are kept strictly confidential in accordance with federal and state laws.