Maintaining a work/life balance can be tricky sometimes. That’s where the Optum Employee Assistance Program (EAP) comes in, with free and confidential 24/7 support services, online and over the phone.
The Optum EAP is here to provide the support when you and your family are faced with change, challenges, coping or crisis. All team members and members of their household have free and confidential access to the Optum EAP and all the available services, anytime you need them. When you call, a specialist will help you get connected to someone with the appropriate experience to help. You can also access help and information online anytime you need it.
The Optum Employee Assistance Program (EAP) has gone global! The Optum Global EAP is a free consultation, information and referral service for all internationally based American Airlines team members and members of their household. Optum EAP is free of charge and is designed to protect your privacy. Services are voluntary and confidential (except as required by local laws).
Find the phone number for your location:
The EAP is here to help you, and your family, get the most out of life. All American team members and their household members can each take advantage of up to four free counseling sessions for any issue. This service is confidential and the EAP Specialists are available 24/7 to help connect you to support either in person or over the phone. They can provide you immediate help or direct you to one of your network for providers for no-cost, face-to-face sessions.
Specialists are ready to help with the small questions and the big problems, and everything in-between, such as:
Help is here, 24/7. Call 800-363-7190 or visit LiveAndWorkWell.com (Access code: American).
Whether you’re seeking information about parenting, relationships or financial security, are dealing with stress brought on by a specific situation – or just looking to improve your overall well-being, the EAP can help with WorkLife services. Check out a few of the topics you can get assistance with below:
Get started now by calling 800-363-7190 or by visiting LiveAndWorkWell.com (Access code: American).
You can also access to tools and resources to enhance your work, health and life, online at any time. You can submit online requests for services, search an online directory of clinicians, access information and resources through a virtual help center, and participate in interactive self-improvement programs. Any member of your household may access these online services, including dependents living away from home.
Your EAP is only here to help you. Rest assured that your personal records will never be shared with American, or anyone else without your permission. All records, including medical information, referrals and evaluations, are kept strictly confidential in accordance with federal and state laws.
Learn more about your Employee Assistance Program and locating local counseling providers with guidance from an onsite EAP counselor. All onsite EAP counselors are licensed mental health professionals specialized in working with American team members. They can assist with providing confidential services, emotional support, professional guidance on handling difficult work and life challenges, management consultations and provide resources and referrals to additional services.
Select your location below to contact your local onsite EAP counselor.
| Office Hours (M-F) | Counselor/Email | Phone |
|---|---|---|
| 7 a.m.–3:30 p.m. | Karen Williams | 704-359-2583 |
| Office Hours (M-F) | Counselor/Email | Phone |
|---|---|---|
| 7:30 a.m.–4 p.m. | Phill Hampton | 972-425-7161 |
| 7:30 a.m.–4 p.m. | Amber Tacke | 972-425-7161 |
| Office Hours (M-F) | Counselor/Email | Phone |
|---|---|---|
| 7:30 a.m.–3:30 p.m. | Ellyn Kravette | 718-487-7394 |
| Office Hours (M-Th) | Counselor/Email | Phone |
|---|---|---|
| 8 a.m.–4:30 p.m. | Jasmin Carnelus | 310-646-3501 |
| Office Hours (M-F) | Counselor/Email | Phone |
|---|---|---|
| 9 a.m.–5:30 p.m. | Eleonora Campolieto | 305-526-0727 |
| Office Hours (M-F) | Counselor/Email | Phone |
|---|---|---|
| 7:30 a.m.–4 p.m. | Emily Henry | 773-686-4179 |
| Office Hours (M-F) | Counselor/Email | Phone |
|---|---|---|
| 7:30 a.m.–4 p.m. | Kimberly Pakech | 610-362-4284 |
| Office Hours (M-F) | Counselor/Email | Phone |
|---|---|---|
| 7:30 a.m.–3:30 p.m. | Lindsay Rothschild | 480-872-3880 |
| Office Hours (M-F) | Counselor/Email | Phone |
|---|---|---|
| 8:30 a.m.–5 p.m. | Kristin Mackey | 918-292-2464 |
| Office Hours (M-F) | Counselor/Email | Phone |
|---|---|---|
| 8:30 a.m.–5 p.m. CT | Barbara Woods | 972-467-7993 |
