Maintaining a work/life balance can be tricky sometimes. That’s where the Employee Assistance Program (EAP) comes in, with free and confidential 24/7 support services, online and over the phone.


The Optum EAP is here to provide the support when you and your family are faced with change, challenges, coping or crisis. All team members and members of their household have free and confidential access to the EAP and all the available services, anytime you need them. When you call, a specialist will help you get connected to a someone with the appropriate experience to help. You can also access help and information online anytime you need it.

Access Code: American

Counseling Services

Free and Confidential Counseling

The EAP is here to help you, and your family, get the most out of life. All American team members and their household can take advantage of up to four free counseling sessions for any issue. This service is confidential and the EAP Specialists are available 24/7 to help connect you to support either in person or over the phone. They can provide you immediate help or direct you to one of your network for providers for no-cost, face-to-face sessions.

Specialists are ready to help with the small questions and the big problems, and everything in-between, such as:

  • Managing stress
  • Improving relationships at home or work
  • Addressing legal and financial concerns
  • Getting the most out of your career
  • Finding child development, childcare or elder care resources
  • Getting past emotional issues or grief
  • Addressing depression, anxiety or substance use issues


Help is here, 24/7. Call 800-363-7190 or visit (Access code: American).

WorkLife Services

Whether you’re seeking information about parenting, relationships or financial security, are dealing with stress brought on by a specific situation – or just looking to improve your overall well-being, the EAP can help with WorkLife services. Check out a few of the topics you can get assistance with below:

  • Adoption resources
  • Community programs for teens
  • Daycare and sick-child care options
  • Parent education classes and support groups
  • Prenatal and pregnancy support
  • Summer and day camp resources
  • Transportation services
  • Adult day care programs
  • Alzheimer’s support
  • Community resources and programs
  • Financial and legal issues
  • Grief/Loss support
  • In-home/Skilled nursing facility care
  • Meals and transportation resources
  • Volunteer opportunities
  • Affordable housing
  • Caregiving
  • Condition-specific support
  • Food and transportation resources
  • Living with a disability and remodeling for accessibility
  • Respite services
  • Car and home repair and maintenance
  • Shopping, entertainment and dining
  • Travel and relocation resources
Financial Consultations
  • Budget management
  • College funding
  • Debt reduction
  • 401K, IRA, HSA questions
  • Estate planning
  • Bankruptcy
  • Investment plans
  • Retirement planning
  • Taxes
  • Wage garnishment
Legal Consultations
  • Consumer issues
  • Criminal matters
  • Deeds
  • Document preparation
  • IRS matters
  • Living wills
  • Power of attorney
  • Probate
  • Real estate services
  • Separation and divorce
  • State-specific will
  • Traffic matters
  • Trusts


Get started now by calling 800-363-7190 or by visiting (Access code: American).

Online Resources

You can also access to tools and resources to enhance your work, health and life, online at any time. You can submit online requests for services, search an online directory of clinicians, access information and resources through a virtual help center, and participate in interactive self-improvement programs. Any member of your household may access these online services, including dependents living away from home.

Access Code: American


Your EAP is only here to help you. Rest assured that your personal records will never be shared with American, or anyone else without your permission. All records, including medical information, referrals and evaluations, are kept strictly confidential in accordance with federal and state laws.

Onsite Consultations & Referrals

Learn more about your Employee Assistance Program and locating local counseling providers with guidance from an onsite EAP counselor. Select your location below to contact your local on site EAP counselor.

Office Hours (M-F)Counselor/EmailPhone
8:30 am – 5:00 pmKim Dupuis704-359-2583
Office Hours (M-F)Counselor/EmailPhone
8:30 am – 5:00 pmJohn Tuttle972-425-7161
8:30 am – 5:00 pmAnnia Palacios972-425-7161
Office Hours (M-F)Counselor/EmailPhone
8:30 am – 5:00 pmEllyn Kravette718-487-7394
Office Hours (M-F)Counselor/EmailPhone
8:30 am – 4:30 pm (off W)Bob Kovalesky310-646-3501
Office Hours (M-F)Counselor/EmailPhone
8:30 am – 5:00 pmEleonora Campolieto305-526-0727
Office Hours (M-F)Counselor/EmailPhone
8:30 am – 5:00 pmEmily Henry773-686-4179
8:30 am – 5:00 pm (T, TH & F)Jim Ward773-686-4179
Office Hours (M-F)Counselor/EmailPhone
8:30 am – 5:00 pmKimberly Pakech610-362-4284
Office Hours (M-F)Counselor/EmailPhone
9:30 am – 5:30 pm (off F)Tom Callahan480-872-3880
Office Hours (M-F)Counselor/EmailPhone
8:30 am - 5:00 pm (M - TH)Lela French918-292-2464
All locations - HIMS
Office Hours (M-F)Counselor/EmailPhone
8:30 am - 5:00 pm (CT)Barbara Woods972-467-7993