Maintaining a work-life balance can be tricky sometimes. That’s where the Optum Employee Assistance Program (EAP) comes in, with free and confidential 24/7 support services both online and over the phone.

Overview

The Optum EAP is here to provide support when you and your family are faced with change, challenges or crises. All team members and members of their households have free and confidential access to the Optum EAP and all the available services, anytime you need them. When you call, a specialist will help you get connected to someone with the appropriate experience to help. You can also access help and information online anytime you need it.

Access code for U.S.-based team members: American

For International Team Members

The Optum Global EAP is a free consultation, information and referral service for all internationally based American Airlines team members and members of their households. Optum EAP is free of charge and is designed to protect your privacy. Services are voluntary and confidential (except as required by local laws).

Access code for internationally based team members: AmericanGlobal

Find the phone number for your location:

‍​‌​​​‌​‌‌‌‌‌​​‌‌​​​​‍ 1 800 988 7883

‍​‌​​​‌​‌‌‌‌‌​​‌‌​​​​‍ 0800 777 8327

‍​‌​​​‌​‌‌‌‌‌​​‌‌​​​​‍ +599 9 747 2409

‍​‌​​​‌​‌‌‌‌‌​​‌‌​​​​‍ 1300 361 008

‍​‌​​​‌​‌‌‌‌‌​​‌‌​​​​‍1 888 402 5977

‍​‌​​​‌​‌‌‌‌‌​​‌‌​​​​‍ 1 800 988 7828

‍​‌​​​‌​‌‌‌‌‌​​‌‌​​​​‍0800 803 58

‍​‌​​​‌​‌‌‌‌‌​​‌‌​​​​‍+44 1865 397 074

‍​‌​​​‌​‌‌‌‌‌​​‌‌​​​​‍+44 1865 397 074

‍​‌​​​‌​‌‌‌‌‌​​‌‌​​​​‍ 800 100 530

‍​‌​​​‌​‌‌‌‌‌​​‌‌​​​​‍ 0800 025 4321

‍​‌​​​‌​‌‌‌‌‌​​‌‌​​​​‍ 1 888 307 0539

‍​‌​​​‌​‌‌‌‌‌​​‌‌​​​​‍1800 988 8026

‍​‌​​​‌​‌‌‌‌‌​​‌‌​​​​‍800 261 060

‍​‌​​​‌​‌‌‌‌‌​​‌‌​​​​‍800 820 8723

‍​‌​​​‌​‌‌‌‌‌​​‌‌​​​​‍01 800 954 5724

‍​‌​​​‌​‌‌‌‌‌​​‌‌​​​​‍0800 054 1014

‍​‌​​​‌​‌‌‌‌‌​​‌‌​​​​‍747 2409

‍​‌​​​‌​‌‌‌‌‌​​‌‌​​​​‍188 8751 0463

‍​‌​​​‌​‌‌‌‌‌​​‌‌​​​​‍1800 102 055

‍​‌​​​‌​‌‌‌‌‌​​‌‌​​​​‍800 6693

‍​‌​​​‌​‌‌‌‌‌​​‌‌​​​​‍0800 902432

‍​‌​​​‌​‌‌‌‌‌​​‌‌​​​​‍0800 321 2345

‍​‌​​​‌​‌‌‌‌‌​​‌‌​​​​‍1 800 8350317

‍​‌​​​‌​‌‌‌‌‌​​‌‌​​​​‍+44 1865 397 074

‍​‌​​​‌​‌‌‌‌‌​​‌‌​​​​‍800 2791 9056

‍​‌​​​‌​‌‌‌‌‌​​‌‌​​​​‍2581 1811

‍​‌​​​‌​‌‌‌‌‌​​‌‌​​​​‍1800 409 476

‍​‌​​​‌​‌‌‌‌‌​​‌‌​​​​‍800 979328

‍​‌​​​‌​‌‌‌‌‌​​‌‌​​​​‍+44 1865 397 074

‍​‌​​​‌​‌‌‌‌‌​​‌‌​​​​‍0120 247 553

‍​‌​​​‌​‌‌‌‌‌​​‌‌​​​​‍01 800 702 6701

‍​‌​​​‌​‌‌‌‌‌​​‌‌​​​​‍08000 228 648

‍​‌​​​‌​‌‌‌‌‌​​‌‌​​​​‍0800 155 318

‍​‌​​​‌​‌‌‌‌‌​​‌‌​​​​‍001800 226 0490

‍​‌​​​‌​‌‌‌‌‌​​‌‌​​​​‍0 800 52038

‍​‌​​​‌​‌‌‌‌‌​​‌‌​​​​‍800 96 20 18

‍​‌​​​‌​‌‌‌‌‌​​‌‌​​​​‍02 3439 9412

‍​‌​​​‌​‌‌‌‌‌​​‌‌​​​​‍900 811 195

‍​‌​​​‌​‌‌‌‌‌​​‌‌​​​​‍+599 9 747 2409

‍​‌​​​‌​‌‌‌‌‌​​‌‌​​​​‍0800 00 24 30

‍​‌​​​‌​‌‌‌‌‌​​‌‌​​​​‍1 888 402 5977

‍​‌​​​‌​‌‌‌‌‌​​‌‌​​​​‍0 1 888 402 5977

‍​‌​​​‌​‌‌‌‌‌​​‌‌​​​​‍0800 282 193

‍​‌​​​‌​‌‌‌‌‌​​‌‌​​​​‍000 405 4187

‍​‌​​​‌​‌‌‌‌‌​​‌‌​​​​‍0800 100 5577

‍​‌​​​‌​‌‌‌‌‌​​‌‌​​​​‍Please be aware that not all locations have 24/7 access. If you need after hours EAP services, you can call +44 1865 397 074  for assistance 24/7. You may even call collect, and a representative will call you back if needed.

Counseling Services

Free and Confidential Counseling

The EAP is here to help you and your family get the most out of life. All American team members and their household members can each take advantage of up to four free counseling sessions for any issue. This service is confidential, and the EAP Specialists are available 24/7 to help connect you to the support you need. They can provide you immediate help or direct you to one of your in-network providers for no-cost, one-on-one sessions.

Specialists are ready to help with the small questions and the big problems — and everything in between, such as:

  • Managing stress.
  • Improving relationships at home or work.
  • Addressing legal and financial concerns.
  • Getting the most out of your career.
  • Finding child development, childcare or elder care resources.
  • Getting past emotional issues or grief.
  • Addressing depression, anxiety or substance use issues.

 

Help is here, 24/7. Call 800-363-7190 or visit liveandworkwell.com (Access code: American).

Work-Life Services

Whether you’re seeking information about parenting, relationships or financial security, are dealing with stress brought on by a specific situation — or just looking to improve your overall well-being, the EAP can help. Check out a few of the topics you can get assistance with below:

CHILD, FAMILY and PARENTING
  • Adoption resources
  • Community programs for teens
  • Daycare and sick-child care options
  • Parent education classes and support groups
  • Prenatal and pregnancy support
  • Summer and day camp resources
  • Transportation services
ADULT and ELDERCARE SERVICES
  • Adult day care programs
  • Alzheimer’s support
  • Community resources and programs
  • Financial and legal issues
  • Grief and loss support
  • In-home and skilled nursing facility care
  • Meals and transportation resources
  • Volunteer opportunities
CHRONIC ILLNESSES and CONDITIONS SERVICES
  • Affordable housing
  • Caregiving
  • Condition-specific support
  • Food and transportation resources
  • Living with a disability and remodeling for accessibility
  • Respite services
CONVENIENCE SERVICES
  • Car and home repair and maintenance
  • Shopping, entertainment and dining
  • Travel and relocation resources
Financial Consultations
  • Budget management
  • College funding
  • Debt reduction
  • 401(k), individual retirement account (IRA) and health savings account (HSA) questions
  • Estate planning
  • Bankruptcy
  • Investment plans
  • Retirement planning
  • Taxes
  • Wage garnishment
Legal Consultations
  • Consumer issues
  • Criminal matters
  • Deeds
  • Document preparation
  • IRS matters
  • Living wills
  • Power of attorney
  • Probate
  • Real estate services
  • Separation and divorce
  • State-specific will
  • Traffic matters
  • Trusts

 

Get started now by calling 800-363-7190 or by visiting liveandworkwell.com (Access code: American).

Online Resources

You can also access online tools and resources to enhance your work, health and life at any time at liveandworkwell.com. You can submit online requests for services, search an online directory of clinicians, access information and resources through a virtual help center, and participate in interactive self-improvement programs. Any member of your household may access these online services, including dependents living away from home.

Access code: American

Confidentiality

The EAP is here only to help you. Rest assured that your personal records will never be shared with American, or anyone else without your permission. All records, including medical information, referrals and evaluations, are kept strictly confidential in accordance with federal and state laws.

Onsite Consultations and Referrals

Learn more about your EAP and locating local counseling providers with guidance from an onsite EAP counselor. All onsite EAP counselors are licensed mental health professionals specialized in working with American team members. They can assist with providing confidential services, emotional support, professional guidance on handling difficult work and life challenges, management consultations, and resources for and referrals to additional services as needed.

Select your location below to contact your local onsite EAP counselor.

CLT
Office Hours (M-F)Counselor/EmailPhone
24/7EAP Call Center800-363-7190
DFW
Office Hours (M-F)Counselor/EmailPhone
8 a.m. to 4:30 p.m.Phill Hampton763-797-2095
7:30 a.m. to 4 p.m.Amber Tacke763-321-2668
JFK
Office Hours (M-F)Counselor/EmailPhone
8 a.m. to 4:30 p.m.Paul Andrews763-330-7019
LAX
Office Hours (M-Th)Counselor/EmailPhone
8 a.m. to 4:30 p.m.Jasmin Carnelus952-687-3364
MIA
Office Hours (M-F)Counselor/EmailPhone
9 a.m. to 5:30 p.m.Eleonora Campolieto763-957-6348
ORD
Office Hours (M-F)Counselor/EmailPhone
7:30 a.m. to 4 p.m.Emily Henry773-686-4179
PHL
Office Hours (M-F)Counselor/EmailPhone
7:30 a.m. to 4 p.m.Peg Hoover763-330-7023
PHX
Office Hours (M-F)Counselor/EmailPhone
7:30 a.m. to 3:30 p.m.Lindsay Rothschild480-872-3880
Tech Ops – Tulsa
Office Hours (M-F)Counselor/EmailPhone
8:30 a.m. to 5 p.m.Kristin Mackey952-246-4159
All locations — HIMS
Office Hours (M-F)Counselor/EmailPhone
8:30 a.m. to 5 p.m. CTJoe Eastham612-474-6276