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Employee Assistance Program

The Employee Assistance Program (EAP) is here to provide 24/7/365 support for you and your family during all of life’s changes and challenges.

All team members and members of their households have free and confidential access to the EAP services anytime you need them. When you reach out, an EAP specialist will help connect you to someone who can help with:

  • Stress, anxiety and depression.
  • Emotional support and working through grief.
  • Alcohol and drug misuse.
  • Work-life balance and making time for you.
  • Improving relationships at home or work.
  • Child development, childcare and elder care resources.
  • Financial and legal worries.
  • Transportation, food, clothing and housing needs.
  • Employment and education assistance.
  • Veteran assistance.
American Airlines EAP services flyer

How to reach the EAP

If prompted, username and password are both: American

American Airlines EAP Website

 

The phone number for our Employee Assistance Program (EAP) is only for active American Airlines team members and their family members seeking assistance.

If you are an American team member and have questions related to your em‌ploy‌ment or benefits, please contact your manager, Global People Partner or the Benefits Service Center using the round button on the right side of the Jetnet homepage.

If you are not an American team member and are seeking em‌ploym‌ent with American, please visit our Career site.

For international team members

Username and password are both: AmericanINT

EAP Website for International Team Members

Find the phone number for your location:

Direct Dial: +1-9193410683

iConnectYou: 220773

WhatsApp: +1 984 920 6875

Toll-free: 0800 666 3495

Direct Dial: +54 11 5219 8862

iConnectYou: 220774

WhatsApp: +1 984 920 6875

Toll Free: 18336439542

Direct Dial: +1-9842048622

iConnectYou: 220775

WhatsApp: +1 984 920 6875

Toll-free: 1 800 730 931

Direct Dial: +61 2 8046 6416

iConnectYou: 220776

WhatsApp: +1 984 920 6875

Toll-free: 1800 389 0475

Direct Dial: +1-9842982718

iConnectYou: 220777

WhatsApp: +1 984 920 6875

Toll Free: 18449466863

Direct Dial: +1-2466239894

iConnectYou: 220778

WhatsApp: +1 984 920 6875

Toll-free: 0800 819 05

Direct Dial: +32 2 700 6351

iConnectYou: 220779

Direct Dial: +1-9193410264

iConnectYou: 220780

WhatsApp: +1 984 920 6875

Toll-free: 1 855 261 0433

Direct Dial: +1-9842982719

iConnectYou: 220781

WhatsApp: +1 984 920 6875

Toll-free: 800 100 145

Direct Dial: +1-9198663057

iConnectYou: 220782

Toll-free: 0 800 591 8055

Direct Dial: +55 11350 07922

iConnectYou: 220783

WhatsApp: +1 984 920 6875

Toll-free: 877 847 4525 ‌‌‌‌‌‌

Direct Dial: +416 956 2979

iConnectYou: 224798

WhatsApp: +1 984 920 6875

Toll Free: 8335121563

Direct Dial: +3457498385

iConnectYou: 220784

WhatsApp: +1 984 920 6875

Toll-free: 800 914 352

Direct Dial: +56-442056602

iConnectYou: 220785

WhatsApp: +1 984 920 6875

Toll-free: 400 920 3300

Direct Dial: +86 21 6577 3898

iConnectYou: 220786

WeChat: +1 984 920 6875

Toll-free: 0 1800 518 5158

Direct Dial: +57-6063111547

iConnectYou: 220787

WhatsApp: +1 984 920 6875

Toll-free: 08000320044

Direct Dial: +506-46009193

iConnectYou: 220788

WhatsApp: +1 984 920 6875

Toll Free: 18886459618

Direct Dial: +1-9846649713

iConnectYou: 220789

WhatsApp: +1 984 920 6875

Toll-free: 18492001240

Direct Dial: +1-9198663063

iConnectYou: 220790

WhatsApp: +1 984 920 6875

Toll-free: 1800 00 1353

Direct Dial: +1-9198663064

iConnectYou: 220791

WhatsApp: +1 984 920 6875

Direct Dial: +503 2136 7467

iConnectYou: 220792

WhatsApp: +1 984 920 6875

Toll-free: 0800 914 821

Direct Dial: +33-142918533

iConnectYou: 220793

WhatsApp: +1 984 920 6875

Toll-free: 0800 723 7177

Direct Dial: +49-8920194054

iConnectYou: 220794

WhatsApp: +1 984 920 6875

Toll-free: 800 848 1689

Direct Dial: +30 21 1198 2709

iConnectYou: 220795

WhatsApp: +1 984 920 6875

Direct Dial: +1-9842982771

iConnectYou: 220796

Toll Free: 1 8003000119

Direct Dial: +502 2278 6394

iConnectYou: 220797

WhatsApp: +1 984 920 6875

Direct Dial: +1-9198663072

iConnectYou: 220798

WhatsApp: +1 984 920 6875

Toll-free: 800 2791 9470

Direct Dial: +504-22357539

iConnectYou: 220799

WhatsApp: +1 984 920 6875

Toll-free: 800969232

Direct Dial: +85230024445

iConnectYou: 220800

WeChat: +1 984 920 6875

Toll-free: 000 800 050 3110

Direct Dial: +91 80 6608 0031

iConnectYou: 220801

WhatsApp: +1 984 920 6875

Toll-free: 1800 490 390

Direct Dial: +353-12612700

iConnectYou: 220802

WhatsApp: +1 984 920 6875

Toll-free: 1 809 494 224

Direct Dial: +972 3 720 8062

iConnectYou: 220803

WhatsApp: +1 984 920 6875

Toll-free: 800 727 463

Direct Dial: +39 02 8710 3897

iConnectYou: 220804

WhatsApp: +1 984 920 6875

Toll-free: 877 690 0777

Direct Dial: +1 876 627 9021

iConnectYou: 220805

WhatsApp: +1 984 920 6875

Toll-free: 0800 222 1990

Direct Dial: +81 36866 2815

iConnectYou: 220806

WhatsApp: +1 984 920 6875

Toll-free: 1 800 813 770

Direct Dial: +60-377240442

iConnectYou: 220807

Toll-free: 800 681 1529

Direct Dial: +52 55 8526 4935

iConnectYou: 220808

WhatsApp: +1 984 920 6875

Toll-free: 0 800 022 2285

Direct Dial: +31 20 703 8360

iConnectYou: 220809

WhatsApp: +1 984 920 6875

Toll-free: 0800452908

Direct Dial: +64-48303479

iConnectYou: 220810

Toll-free: 1800 226 0427

Direct Dial: +1-9842982760

iConnectYou: 220811

WhatsApp: +1 984 920 6875

Toll-free: 0800 770 28

Direct Dial: +51-17071595

iConnectYou: 220812

WhatsApp: +1 984 920 6875

Toll-free: 800 180 026

Direct Dial: +351 2 1454 2163

iConnectYou: 220813

WhatsApp: +1 984 920 6875

Toll Free: 18336438732

Direct Dial: +1-9842048609

iConnectYou: 220814

Toll-free: 080 880 0489

Direct Dial: +82 70 4732 0469

iConnectYou: 220816

WhatsApp: +1 984 920 6875

Toll-free: 900 838 416

Direct Dial: +34 918 368 897

iConnectYou: 220817

WhatsApp: +1 984 920 6875

Toll Free: 18336436092

Direct Dial: +1-9842048613

iConnectYou: 220815

WhatsApp: +1 984 920 6875

Toll-free: 0800 802 481

Direct Dial: +41445112462

iConnectYou: 220818

WhatsApp: +1 984 920 6875

Toll-free: 1 800 203 0076

Direct Dial: +1-9842226961

iConnectYou: 220819

WhatsApp: +1 984 920 6875

Toll Free: 18336439543

Direct Dial: +1-9842048623

iConnectYou: 220820

WhatsApp: +1 984 920 6875

Toll-free: 0800 243 458

Direct Dial: +44 20 8987 6230

iConnectYou: 220821

WhatsApp: +1 984 920 6875

Toll-free: 0004162045729

Direct Dial: +1-9842048558

iConnectYou: 220822

WhatsApp: +1 984 920 6875

Toll-free: 0800 600 2345

Direct Dial: +1-9842226946

iConnectYou: 220823

 

Accessing EAP is easy and available 24 hours a day. Outside of calling your country direct line or WhatsApp, you can download the IConnectYou (ICY) App, you can speak to a counsellor directly from the app or schedule an appointment and much more! It’s simple, convenient, secure and confidential.

Please refer to the drop down for your country specific ICY code when registering.

Mental health support and counseling services

All American team members and their household members can each access up to four free counseling sessions per issue each year.  This service is confidential and available 24/7 to help connect you to the support you need.  EAP specialists can provide immediate help or direct you to one of your in-network providers for no-cost, one-on-one sessions.  Sessions can be in-person, online, or over the phone.

Want a different approach to counseling?  Send text, video or audio messages to a dedicated therapist using Talkspace, an online therapy platform.  Your therapist will reply to you each day. (One week of Talkspace therapy counts as one counseling session.)

Help is here, 24/7. Call 8‌3‌3-72‌1-23‌22 for our Employee Assistance Program or visit the EAP website (if prompted, username and password are both: American).

Onsite consultations and referrals

On-site EAP counselors are available at our airport hubs and on the Robert L. Crandall Campus. All on-site EAP counselors are licensed mental health professionals who specialize in working with American team members. They can assist with providing confidential services, emotional support, professional guidance on handling difficult work and life challenges, management consultations, and resources for and referrals to additional services as needed.

Find your location below to contact your local onsite EAP counselor.

Substance abuse

EAP specialists can direct you to substance abuse professionals and other resources to help with alcohol and drug misuse and other addictions. Depending on your workgroup, you may also have access to other specialized programs to help you navigate substance misuse.

Support for all of life's moments

Whether you’re seeking information about parenting, relationships or financial security, are dealing with stress brought on by a specific situation — or just looking to improve your overall well-being — the EAP can help. Check out a few of the topics you can get assistance with below:

OVERALL WELL-BEING - Mind Care Companion Self-Care
  • Track emotional health and overall well-being with the Mind Companion Self-Care
    • Digital self-paced program that gives support where and when you need it.
      • Select Focus area and be guided through sessions
      • Develop healthy behaviors to improve overall well-being
      • Ability to view your progress
  • No access code is needed if connecting with the hyperlink above.
  • If connecting outside of RFL.com/American (member website), please use the following access code: American
CAREGIVING, FAMILY and PARENTING
  • Adoption assistance
  • Community resources and programs for the entire family
  • Childcare referrals and sick-child care options
  • Parent education classes and support groups
  • Summer and day camp resources
  • Eldercare referrals and adult day care programs
  • In-home and skilled nursing care
  • Alzheimer’s support
  • Caring for people with disabilities
  • Support and resources for caregivers
  • Transportation services
DAILY LIFE ASSISTANCE
  • Education and employment guidance
  • Bereavement, grief and loss
  • Urgent or daily living needs
  • School and college planning
  • Identity theft prevention and follow-up consultations
  • Meals and transportation resources
  • Car and home repair and maintenance
  • Veteran assistance
CAREKITS

Simply call the EAP toll free number 1-833-721-2322 and ask for your free kit.

  • Pregnancy CareKit
    • Includes practical and personal care items for parents-to-be. Read through our educational materials to get ready for your baby.
  • New Baby CareKit
    • Includes educational materials and a variety of items to help you adjust to parenthood.
  • Child Safety CareKit
    • Contains items to help you manage safety issues for toddlers and young children.
  • Active Adult CareKit
    • Make health and safety a priority. This kit provides you with basic items to help you get and stay well.
  • Elder CareKit
    • You’ll get practical items and educational materials to help you in your caregiving role.
LEGAL SERVICES

One free consultation with a plan attorney per legal topic per year for issues such as:

  • General law (excluding employment law)
  • Mediation services
  • Special needs, including emergency matters
  • Trusts, wills and document preparation
  • Estate planning, living wills and power of attorney
  • Real estate services
  • Separation and divorce
  • Traffic matters
FINANCIAL SERVICES

One free consultation per financial issue per year. Subsequent consultations are available for a fee.

  • Budgeting
  • Credit use and debt reduction
  • College funding
  • Mortgages and refinancing
  • Tax questions and preparation
DISCOUNTS

The Discount Center helps you save on hundreds of products and services:

  • Gym memberships and fitness equipment
  • Computers and electronics
  • Theme parks, movie tickets and local attractions
  • Gifts, flowers, dining and apparel
  • Child and elder care
  • Travel

 

Get started now by visiting the EAP website.

Online resources

You can also access online tools and resources to enhance your work, health and life at any time at the EAP website. You can submit online requests for services, search an online directory of clinicians, access information and resources through a virtual help center, and participate in interactive self-improvement programs like myStrength. Any member of your household may access these online services, including dependents living away from home.

American Airlines EAP Website
American Airlines EAP services flyer

Confidentiality

The EAP is here only to help you. Your personal records will never be shared with American, or anyone else without your permission. All records, including medical information, referrals and evaluations, are kept strictly confidential in accordance with federal and state laws.

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Disclaimer
This website provides an overview of your benefit options. The complete provisions of the plans are set forth in the Plan Documents and Summary Plan Description. If the information online is inconsistent with the Plan Documents, the Plan Documents will govern. This website is not intended as a contract of employment or a guarantee of current or future employment. The Plan Sponsor(s) reserve the right to amend or terminate each plan at any time.

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Privacy Policy
Your private health information is just that – private. Information gathered by our partners will be used for your benefit to help guide you on your path to wellness. These partners are required to comply with all laws protecting privacy.

 

What happens with my health information?
American Airlines manages employee and retiree health benefits. To assist, American Airlines has business relationships with third-party vendors, for example, BCBS, UHC, and WebMD Health Services. The sharing of health information between these companies is permitted by regulation.  You may choose to share the information with your doctor and other medical professionals.