The Employee Assistance Program (EAP) is here to provide 24/7 support for you and your family during all of life’s changes and challenges.

All team members and members of their households have free and confidential access to the EAP services anytime you need them. When you reach out, an EAP specialist will help connect you to someone who can help with:

  • Stress, anxiety and depression.
  • Emotional support and working through grief.
  • Alcohol and drug misuse.
  • Work-life balance and making time for you.
  • Improving relationships at home or work.
  • Child development, childcare and elder care resources.
  • Financial and legal worries.
  • Transportation, food, clothing and housing needs.
  • Employment and education assistance.
  • Veteran assistance.

How to reach the EAP

If prompted, username and password are both: American

 

The phone number for our Employee Assistance Program (EAP) is only for active American Airlines team members and their family members seeking assistance.

If you are an American team member and have questions related to your em‌ploy‌ment or benefits, please contact your manager, Global People Partner or the Benefits Service Center using the round button on the right side of the Jetnet homepage.

If you are not an American team member and are seeking em‌ploym‌ent with American, please visit our Career site.

For international team members

Username and password are both: AmericanINT

Find the phone number for your location:

Direct Dial: 351 2 1454 2186

iConnectYou: 220773

Toll-free: 0800 666 3495

Direct Dial: 54 11 5219 8862

iConnectYou: 220774

Direct Dial: 351 2 1454 2186

iConnectYou: 220775

Toll-free: 1 800 730 931

Direct Dial: 61 2 8046 6416

iConnectYou: 220776

Toll-free: 1 800 389 0475

Direct Dial: 1 919 706 4551

iConnectYou: 220777

Direct Dial: 351 2 1454 2186

iConnectYou: 220778

Toll-free: 0800 819 05

Direct Dial: 32 2 700 6351

iConnectYou: 220779

Direct Dial: 351 2 1454 2186

iConnectYou: 220780

Toll-free: 1 855 261 0433

Direct Dial: 351 2 1454 2186

iConnectYou: 220781

Toll-free: 800 100 145

Direct Dial: 54 11 5219 8862

iConnectYou: 220782

Toll-free: 0 800 591 8055

Direct Dial: 55 11350 07922

iConnectYou: 220783

‍​‌​​​‌​‌‌‌‌‌​​‌‌​​​​‍ 1 888 307 0539

Direct Dial: 351 2 1454 2186

iConnectYou: 220784

Toll-free: 800 914 352

Direct Dial: 54 11 5219 8862

iConnectYou: 220785

Toll-free: 400 920 3300

Direct Dial: 86 21 6577 3898

iConnectYou: 220786

Toll-free: 0 1800 518 5158

Direct Dial: 54 11 5219 8862

iConnectYou: 220787

Toll-free: 0800 032 0001

Direct Dial: 52 55 8526 4935

iConnectYou: 220788

Direct Dial: 351 2 1454 2186

iConnectYou: 220789

Toll-free: 1 800 751 9011

Direct Dial: 52 55 8526 4935

iConnectYou: 220790

Toll-free: 1800 00 1353

Direct Dial: 54 11 5219 8862

iConnectYou: 220791

Direct Dial: 503 2136 7467

iConnectYou: 220792

Toll-free: 0800 914 821

Direct Dial: 33 1 84 88 31 87

iConnectYou: 220793

Toll-free: 0800 723 7177

Direct Dial: 49 322 2109 5114

iConnectYou: 220794

Toll-free: 800 848 1689

Direct Dial: 30 21 1198 2709

iConnectYou: 220795

Direct Dial: 351 2 1454 2186

iConnectYou: 220796

Direct Dial: 502 2278 6394

iConnectYou: 220797

Direct Dial: 351 2 1454 2186

iConnectYou: 220798

Toll-free: 800 2791 9470

Direct Dial: 52 55 8526 4935

iConnectYou: 220799

Toll-free: 800 905 405

Direct Dial: 852 3002 4445

iConnectYou: 220800

Toll-free: 000800 100 9445

Direct Dial: 91 80 6608 0031

iConnectYou: 220801

Toll-free: 1800 490 390

Direct Dial: 44 20 8987 6230

iConnectYou: 220802

Toll-free: 1 809 494 224

Direct Dial: 972 3 720 8062

iConnectYou: 220803

Toll-free: 800 727 463

Direct Dial: 39 02 8710 3897

iConnectYou: 220804

Toll-free: 877 690 0777

Direct Dial: 1 876 627 9021

iConnectYou: 220805

Toll-free: 0800 222 1990

Direct Dial: 81 36866 2815

iConnectYou: 220806

Toll-free: 1 800 813 770

Direct Dial: 65 6692 0848

iConnectYou: 220807

Toll-free: 800 681 1529

Direct Dial: 52 55 8526 4935

iConnectYou: 220808

Toll-free: 0 800 022 2285

Direct Dial: 31 20 703 8360

iConnectYou: 220809

Toll-free: 050 885 8138

Direct Dial: 65 6692 0848

iConnectYou: 220810

Toll-free: 1800 226 0427

Direct Dial: 351 2 1454 2186

iConnectYou: 220811

Toll-free: 0800 770 28

Direct Dial: 54 11 5219 8862

iConnectYou: 220812

Toll-free: 800 180 026

Direct Dial: 351 2 1454 2186

iConnectYou: 220813

Direct Dial: 351 2 1454 2186

iConnectYou: 220814

Toll-free: 00 308 13 2096

Direct Dial: 82 70 4732 0469

iConnectYou: 220816

Toll-free: 900 838 416

Direct Dial: 34 918 368 897

iConnectYou: 220817

Direct Dial: 33 1 84 88 31 87

iConnectYou: 220815

Toll-free: 0800 802 481

Direct Dial: 41 44 511 2462

iConnectYou: 220818

Toll-free: 1 800 203 0076

Direct Dial: 351 2 1454 2186

iConnectYou: 220819

Direct Dial: 351 2 1454 2186

iConnectYou: 220820

Toll-free: 0800 243 458

Direct Dial: 44 20 8987 6230

iConnectYou: 220821

Toll-free: 000 416 204 5729

Direct Dial: 54 11 5219 8862

iConnectYou: 220822

Toll-free: 0 800 100 9117

Direct Dial: 54 11 5219 8862

iConnectYou: 220823

‍​‌​​​‌​‌‌‌‌‌​​‌‌​​​​‍Please be aware that not all international locations have 24/7 access. If you need after-hours EAP support, you can call +44 1865 397 074  for assistance 24/7. You may even call collect, and a representative will call you back if needed.

Mental health support and counseling services

All American team members and their household members can each access up to four free counseling sessions per issue each year.  This service is confidential and available 24/7 to help connect you to the support you need.  EAP specialists can provide immediate help or direct you to one of your in-network providers for no-cost, one-on-one sessions.  Sessions can be in-person, online, or over the phone.

Want a different approach to counseling?  Send text, video or audio messages to a dedicated therapist using Talkspace, an online therapy platform.  Your therapist will reply to you each day. (One week of Talkspace therapy counts as one counseling session.)

Help is here, 24/7. Call 8‌3‌3-72‌1-23‌22 for our Employee Assistance Program or visit the EAP website (if prompted, username and password are both: American).

Onsite consultations and referrals

All onsite EAP counselors are licensed mental health professionals who specialize in working with American team members. They can assist with providing confidential services, emotional support, professional guidance on handling difficult work and life challenges, management consultations, and resources for and referrals to additional services as needed.

Select your location below to contact your local onsite EAP counselor.

Substance abuse

EAP specialists can direct you to substance abuse professionals and other resources to help with alcohol and drug misuse and other addictions. Depending on your workgroup, you may also have access to other specialized programs to help you navigate substance misuse.

Support for all of life's moments

Whether you’re seeking information about parenting, relationships or financial security, are dealing with stress brought on by a specific situation — or just looking to improve your overall well-being — the EAP can help. Check out a few of the topics you can get assistance with below:

OVERALL WELL-BEING

Track your emotional health and overall well-being using the myStrength platform or app. Set goals, complete activities and find self-help resources for your mind, body and spirit.

CAREGIVING, FAMILY and PARENTING
  • Adoption assistance
  • Community resources and programs for the entire family
  • Childcare referrals and sick-child care options
  • Parent education classes and support groups
  • Summer and day camp resources
  • Eldercare referrals and adult day care programs
  • In-home and skilled nursing care
  • Alzheimer’s support
  • Caring for people with disabilities
  • Support and resources for caregivers
  • Transportation services
DAILY LIFE ASSISTANCE
  • Education and employment guidance
  • Bereavement, grief and loss
  • Urgent or daily living needs
  • School and college planning
  • Identity theft prevention and follow-up consultations
  • Meals and transportation resources
  • Car and home repair and maintenance
  • Veteran assistance
CAREKITS

Simply call and ask for your free kit.

  • Pregnancy CareKit: Includes practical and personal care items for parents-to-be. Read through our educational materials to get ready for your baby.
  • New Baby CareKit: Includes educational materials and a variety of items to help you adjust to parenthood.
  • Child Safety CareKit: Contains items to help you manage safety issues for toddlers and young children.
  • Active Adult CareKit: Make health and safety a priority. This kit provides you with basic items to help you get and stay well.
  • Elder CareKit: You’ll get practical items and educational materials to help you in your caregiving role.
LEGAL SERVICES

One free consultation with a plan attorney per legal topic per year for issues such as:

  • General law (excluding employment law)
  • Mediation services
  • Special needs, including emergency matters
  • Trusts, wills and document preparation
  • Estate planning, living wills and power of attorney
  • Real estate services
  • Separation and divorce
  • Traffic matters
FINANCIAL SERVICES

One free consultation per financial issue per year. Subsequent consultations are available for a fee.

  • Budgeting
  • Credit use and debt reduction
  • College funding
  • Mortgages and refinancing
  • Tax questions and preparation
DISCOUNTS

The Discount Center helps you save on hundreds of products and services:

  • Gym memberships and fitness equipment
  • Computers and electronics
  • Theme parks, movie tickets and local attractions
  • Gifts, flowers, dining and apparel
  • Child and elder care
  • Travel

 

Get started now by visiting the EAP website.

Online resources

You can also access online tools and resources to enhance your work, health and life at any time at the EAP website. You can submit online requests for services, search an online directory of clinicians, access information and resources through a virtual help center, and participate in interactive self-improvement programs like myStrength. Any member of your household may access these online services, including dependents living away from home.

Confidentiality

The EAP is here only to help you. Your personal records will never be shared with American, or anyone else without your permission. All records, including medical information, referrals and evaluations, are kept strictly confidential in accordance with federal and state laws.