Once you’ve added a dependent to coverage you’ll need to verify them.

Before your benefits will cover your eligible dependent(s), you’ll need to verify those dependents.

After enrolling your dependents, you’ll receive an email from the Benefits Service Center asking you to submit specific documentation, which varies depending on the type of dependent you’re adding to your benefits coverage. You could be asked to provide a copy of a marriage certificate, birth certificates, court documents or proof of a domestic partnership. Detailed instructions on what to submit will be included in the email you receive from the Benefits Service Center.

You’ll have 30 days to submit your documentation in order for your dependent(s) to be approved and added to your coverage.

Once the Benefits Service Center receives your documentation, they will review it and let you know by email if your dependents have been verified or if more information is needed.  You can also check on the status of the verification process by visiting the Benefits Service Center via my.aa.com.

Once verified, it can take a few days to have coverage updated with the Benefits Service Center and the insurance carriers.


Ready to submit your documentation?

If you have questions or need additional support for the dependent verification process, call the Benefits Service Center at 888-860-6178.