Mental illness affects nearly one in five adults in the U.S. every year, but few know where to go for care or how to take advantage of available treatment options. Learn where to find help when you need it the most, including counseling, professional providers, onsite services, and online resources.


Take advantage of free and confidential counseling sessions with licensed providers through your Employee Assistance Program. You can choose from telephonic counseling (free and unlimited) or in-person counseling. In-person counseling includes up to four free sessions each for you and your household members, then your medical coverage will apply.

Your EAP is only here to help you. Rest assured that your personal records will never be shared with American, or anyone else without your permission. All records, including medical information, referrals and evaluations, are kept strictly confidential in accordance with federal and state laws.

These benefits are available to all team members and anyone in their household, for any personal issue, big or small. To learn more: Call 800-363-7190 or visit Access code: American

Mental Health Providers

Find physicians and professionals who specialize in the diagnoses and treatment of mental illness and substance abuse issues. Like any medical service, you should always locate an in-network provider and review your coverage.


Connect with Accolade to find an in-network provider.

Online Resources

Your Employee Assistance Program also offers an online database of resources for managing all kinds of issues ranging from financial to health, to work, to legal, and more. Visit Access code: American

Onsite Consultations & Referrals

Learn more about your Employee Assistance Program and locating local counseling providers with guidance from an onsite EAP counselor. All onsite EAP counselors are licensed mental health professionals specialized in working with American team members. They can assist with providing confidential services, emotional support, professional guidance on handling difficult work and life challenges, management consultations and provide resources and referrals to additional services.

Learn more and find contact information for your local onsite EAP counselor here.