Take advantage of free and confidential counseling sessions with licensed providers through your Employee Assistance Program. You can choose from telephonic counseling (free and unlimited) or in-person counseling. In-person counseling can be face-to-face, online, or via chat and includes up to four free sessions per issue for you and your household members, then your medical coverage will apply.

These benefits are available to all team members and anyone in their household, for any personal issue, big or small. To learn more: Call 833-721-2322 or visit our EAP page for username and password information.

Find physicians and professionals who specialize in the diagnoses and treatment of mental illness and substance abuse issues. Like any medical service, you should always locate an in-network provider and review your coverage.

Connect with Accolade to find an in-network provider.

Your Employee Assistance Program also offers an online database of resources and tools for managing all kinds of issues including financial and legal worries, overall well-being, work-life balance, care-giving referrals and more.

Onsite EAP counselors are available at our airport hubs and the Robert L. Crandall campus.  All onsite EAP counselors are licensed mental health professionals specialized in working with American team members.  They can assist with providing confidential services, emotional support, professional guidance on handling difficult work and life challenges, management consultations, and provide resources and referrals to additional services.

Learn more about your Employee Assistance Program and how to contact your local EAP counselors.