Mental illness affects nearly one in five adults in the U.S. every year, but few know where to go for care or how to take advantage of available treatment options. Learn where to find help when you need it the most, including counseling, professional providers, onsite services and online resources.


Take advantage of free and confidential counseling sessions with licensed providers through your Employee Assistance Program (EAP). You can choose from telephonic counseling (free and unlimited) or in-person counseling. In-person counseling can be face-to-face, through online chat or on the telephone and includes up to four free sessions per issue for you and your household members. After your free sessions have been used, then your medical coverage will apply.

Your EAP is only here to help you. Your personal records will never be shared with American or anyone else without your permission. All records, including medical information, referrals and evaluations, are kept strictly confidential in accordance with federal and state laws.

These benefits are available to all team members and anyone in their household for any personal issue, big or small. To learn more, call 833-721-2322 or visit our EAP page for username and password information.

Mental Health Coverage

Find physicians and professionals who specialize in the diagnoses and treatment of mental illness and substance abuse issues. Like any medical service, you should always locate an in-network provider and review your coverage.


Depending on your insurance, connect with Accolade or DFW ConnectedCare to find an in-network provider.

Online Resources

Your EAP also offers an online database of resources and tools for managing all kinds of issues including financial and legal worries, overall well-being, work-life balance, care-giving referrals and more. Visit the EAP website (if prompted, username and password are both: American).

Onsite Consultations & Referrals

On-site counselors are available at our airport hubs and on the Robert L. Crandall Campus. All on-site EAP counselors are licensed mental health professionals specialized in working with American team members. They can assist with providing confidential services, emotional support, professional guidance on handling difficult work and life challenges, management consultations, and resources and referrals to additional services.

Learn more about your EAP and how to contact your local EAP counselors.