You’ve got questions. Find the information you need below. If you have questions relating to your medical plan or, when you don’t know who to call, contact Accolade at 833-346-3929 (833-FIND-WAY) 7 a.m. to 10 p.m. CT Monday through Friday. Those enrolled in Core, Standard, High Cost Coverage or PPO 80/90/100 are eligible to use Accolade.


For questions about enrollment, eligibility, health spending accounts, direct billing, benefit deductions or dependent verification, contact the American Airlines Benefits Service Center at 888-860-6178 8 a.m. to 5 p.m. CT Monday through Friday. You can also chat or send a secure email by logging into the Benefits Service Center.