The DFW ConnectedCare plan was designed for you by American Airlines and Baylor Scott & White Quality Alliance (BSWQA).

Download the MyBSWHealth app by texting “mobile” to 88408 or visit the member portal.

DFW ConnectedCare Center

As a DFW ConnectedCare member, you’ll also have access to a team of experts who understand your health care needs and work alongside your provider at the DFW ConnectedCare Center.

Ready to connect? Simply call 800-784-5473 to speak with a health care coordinator from 7 a.m. to 9 p.m. CT, seven days a week, and speak with a claims specialist 7 a.m. to 7 p.m. CT, Monday through Friday.

* If you’ve previously enrolled in an American Airlines medical plan, you may notice our health care coordinators are similar to Accolade health assistants — here to help when and where you need us.

Locate a provider

From mobile apps to in-person care, there’s an option that best fits your needs.

Check to see if your preferred provider(s) are in-network by visiting dfwconnectedcare.com.

MyBSWHealth app

To download the app, text “mobile” to 88408.

With the MyBSWHealth app, you can: 

  • View claims and what you’ve paid toward your out-of-pocket maximum. 
  • Find a provider. 
  • Schedule appointments*. 
  • Message with your provider*. 
  • Access a digital copy of your medical ID card. 
  • Complete an eVisit or Video Visit. 
  • View test results*. 
  • Link your family’s health care records to your account. 
  • Review and pay your bills*. 
  • Reorder and manage prescriptions at BSWH pharmacies. 

*Available if your provider participates in these features. 

 

eVisits and Video Visits

You can use eVisits/Video Visits for common conditions such as: 

  • Allergies 
  • Cold 
  • Constipation/diarrhea
  • Flu 
  • Migraine 
  • Pinkeye
  • Skin condition 
  • Urinary tract infection
eVisits

1. Log in to the MyBSWHealth app. 

2. Click eVisit under Convenient Care Options. 

3. Fill out a brief questionnaire about your symptoms. 

4. Press Send. 

5. A provider will diagnose your symptoms and send you a message within the hour (8 a.m. to 8 p.m. CT, seven days a week). eVisits conducted after 8 p.m. will be triaged by a provider the next morning beginning at 8 a.m. 

6. If needed, a prescription will be sent to the pharmacy of your choice. 

Video Visits

1. Log in to the MyBSWHealth app. 

2. Click Video Visits under Convenient Care Options. 

3. Schedule an appointment to see a provider via video during the hours of 8 a.m. to 8 p.m. CT, seven days a week. 

4. At your scheduled appointment time, launch the video chat with your provider from your home screen. 

5. If needed, a prescription will be sent to the pharmacy of your choice. 

Traveling outside of the Dallas-Fort Worth area?

If you are traveling outside of the Dallas-Fort Worth area, but are within the United States, you’ll have access to convenient, urgent and emergent care facilities through the Aetna Signature Administrators Network. 

Find a provider via aetna.com/asa or call the DFW ConnectedCare Center at 800-784-5473. 

You can also:

  • Complete an eVisit through the MyBSWHealth app.
  • Complete a Video Visit through MyBSWHealth app or Doctor On Demand.
  • Check out an onsite clinic for locations available to American team members.

You’re always covered in case of an emergency.

Regardless of where you are — inside or outside of the United States — or which provider or facility you receive care from, emergencies are always covered as they would be in-network. 

Access the DFW ConnectedCare member portal for instructions on how to file a claim if you have an emergency while traveling internationally.