YOUR OWN DEDICATED, PERSONAL HEALTH ASSISTANT
You and your family will have a dedicated, personal health assistant who will be your point of contact for health care and health benefit needs. Your health assistant can answer questions such as:
- Will this procedure be covered?
- Why was I billed for this test?
- I was just diagnosed with diabetes. What should I do next?
- What questions should I ask my doctor?
- What other American benefit programs might be helpful now?
Get expert advice quickly. Your Accolade health assistant is backed up by registered nurses, provider search specialists, claims specialists, pharmacists, behavioral health clinicians and a medical director. When you need help, their expertise will be there.
Your health assistant may reach out to offer support with a new or chronic condition, or if you’ve had a recent inpatient stay.
Accolade is an independent third party. Your health assistant doesn’t work for BlueCross BlueShield or UMR (replacing UnitedHealthcare in 2019), and they’re separate from American. They are bound by state and federal privacy laws to safeguard your information and use it only for the purposes for which it was disclosed.