Take advantage of free and confidential counseling with licensed providers through your Employee Assistance Program (EAP). You can choose from telephonic counseling which is available 24/7/365, or counseling sessions with EAP network providers. Counseling sessions can be face-to-face, televideo through your computer or mobile device, or through online chat. The EAP benefit includes up to four free sessions per issue, per year for you and your household members. After your free sessions have been used, then your medical coverage will apply.

These benefits are available to all team members and anyone in their household for any personal issue, big or small. To learn more, call 833-721-2322 or visit our EAP page.

Find physicians and professionals who specialize in the diagnoses and treatment of mental illness and substance abuse issues. Like any medical service, you should always locate an in-network provider and review your coverage.

Depending on your insurance, connect with Accolade or DFW ConnectedCare to find an in-network provider.

Your EAP also offers an online database of resources and tools for managing all kinds of issues including financial and legal worries, overall well-being, work-life balance, care-giving referrals and more. Visit the EAP website (if prompted, username and password are both: American).

On-site counselors are available at our airport hubs and on the Robert L. Crandall Campus. All on-site EAP counselors are licensed mental health professionals specialized in working with American team members. They can assist with providing confidential services, emotional support, professional guidance on handling difficult work and life challenges, management consultations, and resources and referrals to additional services.

Learn more about your EAP and how to contact your local EAP counselors.