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Support Services

Need a little extra support? Your Employee Assistance Program is available at no cost to all team members and anyone in their household. Team members and dependents enrolled in an American medical plan can also take advantage of no cost services like Advance Medical, 24/7 Nurseline, and Health Condition Management.

Advance Medical

Work with a physician case manager to get a second opinion. When you’re concerned about a treatment or diagnosis, feel that you are not clear on what to do next, or wonder if you have all the information to make a decision, contact Advance Medical.

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EAP

Positive mental health is important for your well-being. Get the support you need through the Employee Assistance Program (EAP) administered by Optum Health with 24/7 access to resources, counseling and concierge services.

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24/7 Nurseline

Accolade: 833-346-3929 (833-FIND-WAY)
Get complimentary advice from a registered nurse anytime. The nurseline is a great option when you need quick advice from a medical professional who can guide you to the proper care.

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Disclaimer
This website provides an overview of your benefit options. The complete provisions of the plans are set forth in the Plan Documents and Summary Plan Description. If the information online is inconsistent with the Plan Documents, the Plan Documents will govern. This website is not intended as a contract of employment or a guarantee of current or future employment. The Plan Sponsor(s) reserve the right to amend or terminate each plan at any time.

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Privacy Policy
Your private health information is just that – private. Information gathered by our partners will be used for your benefit to help guide you on your path to wellness. These partners are required to comply with all laws protecting privacy.

 

What happens with my health information?
American Airlines manages employee and retiree health benefits. To assist, American Airlines has business relationships with third-party vendors, for example, BCBS, UHC, and WebMD Health Services. The sharing of health information between these companies is permitted by regulation.  You may choose to share the information with your doctor and other medical professionals.