American team members and their covered family can talk confidentially with a care advisor at no cost.

• Provide facts about your condition.
• Help you set and reach personal health goals.
• Answer questions you have about your doctor’s care plan.
• Connect you with health care resources to help you save money.
• Offer support before, during and after a hospital stay.

Team members and their covered dependents enrolled in the Core, Standard, Plus, High Cost Coverage, PPO 80 and PPO 90 medical options can connect with their care advisor by calling BlueCross BlueShield at 877-235-9258 or UMR at 800-213-5755. You can also access your BlueCross BlueShield or UMR member portal.

Team members and their covered dependents enrolled in DFW ConnectedCare, can contact DFW ConnectedCare Center at 800-784-5473 to speak to a health care coordinator or use the MyBSWHealth app.