When you need help navigating your health benefits, you’ll reach out directly to your health benefits administrator — BlueCross BlueShield or UHC, depending on your state of residence.
Not sure who your medical carrier is? Check out this map to find out.
If you’re enrolled in the Core, Standard, Plus, High Cost Coverage, PPO 80 or PPO 90 medical option, you’ll use the new care advisor phone number on the back of your new medical ID card.
Team members, spouses, domestic partners and dependents enrolled in the Core, Standard, Plus, High Cost Coverage, PPO 80 and PPO 90 medical options will now work directly with their health benefits administrator.
Note: If you’re enrolled in DFW ConnectedCare or an HMO, you’ll continue to contact your current support center
Your care advisor can help you manage your health, navigate the health care system and make the most of all the programs and resources American offers.
With your Care Advisor, you’ll receive personalized help with:
Your care advisor can answer questions such as:
Your care advisor may reach out to offer support with a new or chronic condition, or if you’ve had a recent inpatient stay.
They are bound by state and federal privacy laws to safeguard your information and use it only for the purposes for which it was disclosed.
Call your care advisor directly at 877-235-9258 when you need help navigating your health benefits. For more information on hours, please see details within your member portal.
Access the BCBS “Blue Access for Members” profile with your AA ID and password to send secure messages to your care advisor. (First-time users will need to register; after that you can sign on with your AA ID and password.)
Download the free BCBS mobile app from the Apple App Store or Google Play (Apple app | Android app). The app allows you to send secure messages to or call your care advisor, access your virtual ID card, or view your explanation of benefits (EOBs) or claims and bills.
Call your care advisor directly at 800-213-5755 when you need help navigating your health benefits. For more information on hours, please see details within your member portal.
Access the UHC member portal with your AA ID and password to send secure messages to your care advisor.
Download the free UHC mobile app from the Apple App Store or Google Play (Apple app | Android app ). The app allows you to send secure messages to or call your care advisor, access your virtual ID card, or view your explanation of benefits (EOBs) or claims and bills.
We are transitioning to a direct support model with our health benefits administrators — BlueCross BlueShield and UHC — to simplify the member experience. This change allows you to work directly with those that manage your claims, appeals, and prior authorizations. They will also assist with your care navigation, questions and support from the experts who manage the plan.
That depends on what state you reside in. Check this map to determine which carrier administers your medical option.
