my.aa.com

Locate a Provider

From mobile apps to in-person care, there’s an option that best fits your needs. Select your medical administrator from below for more information.

 

If you need help navigating your health benefits or to locate a provider, you’ll reach out directly to your health benefits administrator if you are enrolled in BlueCross BlueShield at 877-235-9258 or UMR at 800-213-5755 depending on your state of residence or through the member portal or mobile app (iOS | Android).

 

If you are enrolled in DFW ConnectedCare, you can find a provider in the member portal or on the MyBSWHealth mobile app (iOS | Android) or by calling the DFW ConnectedCare Center at 800-784-5473.

or select your state of residence.

Don’t know your administrator? Select your state of residence or view the medical administrator map.

UMR

Options for care

NURSELINE

 

Best for: General health advice, consultation and support.

Call

DOCTOR ON DEMAND

 

Best for: 24/7 video doctor visit for most non-emergency medical issues.

 

Learn More

ONSITE CLINICS

 

Best for: On the job injuries, immediate care and preventative health services.

 

Hours & Locations

PHYSICIANS & SPECIALISTS

 

Best for: Finding regular in-network providers and care.

 

Go

CONVENIENCE CARE

 

Best for: General medical issues like sore throats, ear infections and fevers.

 

Go

URGENT CARE

 

Best for: Immediate treatment for serious but non-life-threatening medical conditions.

 

Go

BlueCross BlueShield

Options for care

24/7 NURSELINE

 

Best for: General health advice, consultation and support.

Call

DOCTOR ON DEMAND

 

Best for:  24/7 video doctor visit for most non-emergency medical issues.

Learn more

ONSITE CLINICS

 

Best for: On the job injuries, immediate care and preventative health services.

Hours & Locations

PHYSICIANS AND SPECIALISTS

 

Best for: Finding regular in-network providers and care.

Go

CONVENIENCE CARE

 

Best for: General medical issues like sore throats, ear infections and fevers.

Go

URGENT CARE

 

Best for: Immediate treatment for serious but non-life-threatening medical conditions.

Go

More from my.aa.com

Onsite Clinics
Doctor On Demand
Contact directory and links
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Disclaimer
This website provides an overview of your benefit options. The complete provisions of the plans are set forth in the Plan Documents and Summary Plan Description. If the information online is inconsistent with the Plan Documents, the Plan Documents will govern. This website is not intended as a contract of employment or a guarantee of current or future employment. The Plan Sponsor(s) reserve the right to amend or terminate each plan at any time.

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Privacy Policy
Your private health information is just that – private. Information gathered by our partners will be used for your benefit to help guide you on your path to wellness. These partners are required to comply with all laws protecting privacy.

 

What happens with my health information?
American Airlines manages employee and retiree health benefits. To assist, American Airlines has business relationships with third-party vendors, for example, BCBS, UHC, and WebMD Health Services. The sharing of health information between these companies is permitted by regulation.  You may choose to share the information with your doctor and other medical professionals.