American team members are able to access a planeload of information on Jetnet. ‍J​‌​​​‌​‌‌‌‌‌​​‌‌​​​​‍etnet is designed to be your go-to resource for American Airlines news, a place to get answers to your questions and a way to connect with each other and leaders.

Team Member Services

Want to talk about it?

You can call the Team Member Service Center help line at 1-800-447-2000. Monday through Friday, 7 a.m.–7 p.m. CT; Saturday through Sunday, 8 a.m.–4 p.m. CT. You can also open a case or chat with an advisor in the Team Member Service space on Jetnet.

 

 

I need more information on:

Money & Attendance

See your paycheck, pay related information, including the direct deposit process, W-2 forms, sick time, vacation balance and weekly attendance.

Leaves & Returns

Filing for FMLA? Need help understanding the leave process? Get the latest leave information and what you need to know when you’re ready to return.

Travel

You enjoy some of the best travel privileges in the industry. We want to be sure you have the information you need to fly right.

Life Events

Getting married? Divorced? Having a kid? Changing your name? Our easy to use checklists have you covered for all your important life events.

Update My Info

Make sure your contact information is up-to-date and learn how to update your veteran or disability status.

Didn’t find what you’re looking for? You can call the Team Member Service Center help line at 1-800-447-2000. Monday through Friday, 7 a.m.–7 p.m. CT; Saturday through Sunday, 8 a.m.–4 p.m. CT. You can also open a case or chat with an advisor in the Team Member Service space on Jetnet.