Get the support you need

Tags: Mental

Living in the midst of so much uncertainty can create a lot of tension and stress.

We know this is a tough time and wanted to remind you of some resources that are available free of charge through the Optum Employee Assistance Program (EAP).

To help, you have unlimited counseling sessions available by phone and up to four free in-person counseling sessions per issue, per year. This service is confidential and EAP Specialists are available 24/7 to help connect you to support either in person or over the phone.

You have support for everything from legal and financial matters, relationship challenges and stress to personal or family concerns — and beyond.

Connect with EAP for:

  • Stress, anxiety or depression

  • Financial or legal issues

  • Help finding child and elder care

  • Alcohol, tobacco, gambling or drug concerns


All American Airlines team members and members of their household have free and confidential access to the Optum EAP and all of the available services, anytime you need them.

For U.S.-based team members, you can call Optum EAP at 800-363-7190 or visit (access code: AMERICAN).

International team members can find the EAP phone number and website for their country here.

You can learn more about the Optum EAP here.