Annual Enrollment has ended. Review your 2021 benefits elections in the Benefits Service Center. Your newly enrolled benefits begin on Jan. 1, 2021.




Call the Benefits Service Center at 888-860-6178. Help is available Monday through Friday, 8 a.m. to 5 p.m. CT. You can also chat or send a secure email by logging into the Benefits Service Center.

What’s next

Although Annual Enrollment is over, there may be more that you need to do. Please note that the Benefits Service Center will keep you apprised of any upcoming actions you may need to complete, including:

  • Verifying dependents  Documentation demonstrating relationships, such as a birth certificate for a child or marriage certificate for a spouse, is required before dependents can be added to your medical, dental or vision care coverage. Look for a notification around mid-November advising your individual due date to submit documentation through the Benefits Service Center. If you have already submitted documentation previously for your dependents, this information will automatically carry over.
  • Providing proof of good health  Certain increases in your life or disability coverage elected during Annual Enrollment may require proof of good health. This is also sometimes known as an evidence of insurability (EOI) or a statement of health (SOH). Team members who need to complete this form can access the link through the Benefits Service Center. If you are unable to complete the online form within seven days of enrolling, a document will be mailed to your home address.
  • Verifying beneficiaries  Log in to the Benefits Service Center to verify your beneficiary(ies) for your life and AD&D coverage. You can update your beneficiaries at any time.
  • Selecting your health savings account (HSA) contribution — For those enrolled in the Core plan, you can open an HSA and contribute up to $3,550 pretax for you only or up to $7,200 for a family. While you can change the amount you contribute at any time throughout the year, American will make available up to $1,000 of your contribution (for you only) or up to $2,000 of your contribution (for a family) as of Jan. 1, 2021, so you won’t have to wait for contributions to add up before you can use this account. You can set your contributions amount through the Benefits Service Center.


Things to keep in mind as we approach 2021:

  • If you changed medical options or enrolled in High Cost Coverage for 2021, your new medical ID cards should arrive at your home in mid-December. If you re-enrolled in the same coverage you had in 2020 (except for those in High Cost Coverage), your existing medical ID cards will be valid in 2021.
  • If you elected a spending account for next year for the first time, you’ll receive an Alight Smart-Choice Accounts debit card in mid-December. If you have a current Smart-Choice debit card, your card will remain active. Remember that you can carry over up to $550 of remaining health care flexible spending account (FSA) funds from 2020 to 2021.

Your 2021 Interactive Annual Enrollment Guides

Want to review your 2021 benefits options? Your Annual Enrollment guide includes detailed information on changes, coverage and rates.