Looking
Ahead

Annual enrollment
Oct. 15 to Nov. 6, 2020

Tomorrow is just around the corner — and so is Annual Enrollment. Now’s the time to choose the benefits you’ll need for 2021, like medical coverage, spending accounts and additional plans for hospitalization and legal support.
ENROLL NOW
Welcome to Annual Enrollment for your 2021 benefits.
It's easy to enroll, just follow these three steps. Plus, check out additional resources if you have questions or need more support.

Your 2021 Benefits

Jump to
Step 1: Review
Step 2: Attend
Step 3: Enroll
Have questions?
HMO medical options
Personalized health guidance
Health care
Health spending accounts
Well-being
Added benefits
Financial

Step 1: Review

First, you'll want to review all of your benefits carefully so you know what's changing for 2021. You can do this by reading through your Annual Enrollment guide below and watching the 2021 Annual Enrollment changes video that applies to your workgroup.

Your 2021 Interactive Annual Enrollment Guides

2021 Guide for:
  • All team members represented by APA, APFA, CWA-IBT, PAFCA and TWU
  • All Management and Support Staff team members
2021 Guide for:
  • All team members represented by IAM
  • Legacy American accreted team members

Overview of 2021 Annual Enrollment

2021 Annual Enrollment Video for:
  • All team members represented by APA, APFA, CWA-IBT, PAFCA and TWU
  • All Management and Support Staff team members
2021 Annual Enrollment Video for:
  • All team members represented
    by IAM
  • Legacy American accreted team members

What's new and changing

Here’s a quick overview of the main changes to your benefits in 2021. You can view these changes in more detail in your Annual Enrollment guide above.

Step 2: Attend

This year, we are offering multiple ways for you to get your questions answered with our Ask Me Anything live web chats and our call-in virtual information sessions via Webex. It’s a good idea to participate so you can talk directly with benefits experts about your enrollment questions. These two options will replace our in-person roadshows this year.

View the schedule

Ask Me Anything web chats

At the time of the chat, click the “Learn More” link below to join in via Jetnet!

Date

Time (CT)

Topic

Chat Now

Tuesday,
Oct. 13
7 – 8 p.m. Ask Me Anything About 2021 Benefits
Wednesday,
Oct. 14
8 – 9 a.m. Ask Me Anything About 2021 Benefits
Wednesday,
Oct. 14
1 – 2 p.m. Ask Me Anything About 2021 Benefits

Virtual information sessions

Click the “Register Here” link below to register for an event. You’ll receive a Webex invitation before the event.

Date

Time (CT)

Topic

Register

Wednesday,
Oct. 7
10 – 11 a.m. Choosing Your 2021 Benefits
Thursday,
Oct. 8
Noon –
1 p.m.
DFW ConnectedCare Overview
Thursday,
Oct. 8
2 – 3 p.m. Do the Math: A Look at Your Medical Options
Friday,
Oct. 9
5 – 6 a.m. Changes for IAM-Represented Team Members
Friday,
Oct. 9
1 – 2 p.m. DFW ConnectedCare Overview
Friday,
Oct. 9
4 – 5 p.m. Do the Math: A Look at Your Medical Options
Saturday,
Oct. 10
3 – 4 p.m. Choosing Your 2021 Benefits
Saturday,
Oct. 10
5 – 6 p.m. Changes for IAM-Represented Team Members
Sunday,
Oct. 11
11 a.m. – Noon Changes for IAM-Represented Team Members
Monday,
Oct. 12
2 – 3 p.m. Pilots and Flight Attendants: Using Your Benefits On the Go
Monday,
Oct. 12
8 – 9 p.m. Changes for IAM-Represented Team Members
Tuesday,
Oct. 13
5 – 6 a.m. Choosing Your 2021 Benefits
Tuesday,
Oct. 13
9 – 10 p.m. Do the Math: A Look at Your Medical Options
Wednesday,
Oct. 14
6 – 7 a.m. DFW ConnectedCare Overview
Wednesday,
Oct. 14
8 – 9 p.m. Choosing Your 2021 Benefits

Step 3: Enroll

Enroll starting Oct. 15 through Nov. 6, 2020 (by 11:59 p.m. CT). It’s easy! When you're ready, click Enroll Now to make your health, life, accident and disability benefit choices. Don’t forget! Make your added benefits elections at AAaddedbenefits.com.

Enroll Oct. 15 through Nov. 6 by 11:59 p.m. CT

Enroll early and online to win!

This year, it pays to enroll early and online. Team members that do will be entered* into a drawing to win as many as 25,000 points to be redeemed on the Recognition site. Spend them right away or combine with other Nonstop Thanks points for a variety of award items.

If you enroll online by Oct. 24 at 11:59 p.m. CT, you could be one of:
  • 10 winners to receive 25,000 points.
  • 20 winners to receive 5,000 points.
If you enroll online Oct. 25 through Oct. 31 at 11:59 p.m. CT (or if you didn’t win a prize in the first round of drawings), you still have a chance to win. You could be one of:
  • 10 winners to receive 10,000 points.
  • 20 winners to receive 2,500 points.
*To be eligible for the drawing, you must also be an active team member (includes those on leaves of absence) as of Nov. 6, 2020. Those who are not eligible are D+ leaders; members of the Benefits, Well-Being and Retirement teams; and those officially separated from the company, including all team members on furlough or who have taken a voluntary early out, whether or not they are still on active payroll.

Call if you need additional assistance

Annual Enrollment benefits support

Benefits Service Center

For general enrollment support

Regular hours: Monday through Friday,
9 a.m. to 6 p.m. CT

Extended hours during Annual Enrollment:
Monday through Friday, 7 a.m. to 7 p.m. CT
New! Saturday, 9 a.m. to 6 p.m. CT

888-860-6178
Live chat with a representative through the Benefits Service Center

American Benefits Consulting

For added benefits support
Monday through Friday,
7:30 a.m. to 5 p.m. CT
855-550-0706

Accolade health assistant

For medical benefits support
Monday through Friday, 7 a.m. to 10 p.m. CT
833-346-3929 (833-FIND-WAY)
App Store: Download here
Google Play: Download here

DFW ConnectedCare Center

For the DFW ConnectedCare medical option
Seven days a week, 7 a.m. to 9 p.m. CT
800-784-5473
App Store: Download here
Google Play: Download here

Additional resources to help you choose

Use these resources as you're making decisions about your 2021 benefits.

HMO medical options

CommunityCare Managed Healthcare Plans of Oklahoma (CCOK) 2021 Plan At-A-Glance
CommunityCare Managed Healthcare Plans of Oklahoma (CCOK) 2021 FAQs
Kaiser Permanente®
For more information about our other HMOs, Humana Health Plans of Puerto Rico and Triple-S, visit my.aa.com.

Personalized health guidance

Accolade health assistant

For medical benefits support
Monday through Friday, 7 a.m. to 10 p.m. CT
833-346-3929 (833-FIND-WAY)
App Store: Download here
Google Play: Download here

DFW ConnectedCare Center

For the DFW ConnectedCare medical option
Seven days a week, 7 a.m. to 9 p.m. CT
800-784-5473
App Store: Download here
Google Play: Download here
Accolade overview
DFW ConnectedCare

Health care

Doctor On Demand
EyeMed schedule of benefits
MetLife dental schedule of benefits
Premise Health onsite clinics
StayWell Rx

Health spending accounts

HSA guided portfolio (Alight)
Health care FSA FAQ sheet (Alight)
HSA FAQ sheet (Alight)
Smart-Choice Accounts card (Alight)
Accounts that help you save

Well-being

Journey to Well-Being, powered by Limeade
Optum EAP and WorkLife services

Added benefits

Overview of hospital indemnity, critical illness and accident insurance (The Hartford Group)
Voluntary hospital indemnity insurance (The Hartford Group)
Voluntary accident insurance schedule of benefits
(The Hartford Group)
Voluntary critical illness insurance (The Hartford Group)
Voluntary insurance premiums (The Hartford Group)
Limitations and exclusions for voluntary benefits (The Hartford Group)
Legal plan overview (MetLife)
Dental discount program overview (Careington)
Pet insurance overview (Nationwide)

Financial

Fidelity online resources