Help Is Here

Fidelity Investments handles day-to-day plan administration and provides many resources to help you learn about the plan and use it to your best advantage.

American Airlines 401(k) Service Center at Fidelity
For day-to-day activities and monitoring of your 401(k), you can go online to Fidelity NetBenefits® to request transactions, use planning tools, learn about retirement planning, and more. You can also call to speak with a representative about your account. Representatives are available Monday through Friday from 8:30 a.m. to midnight ET (excluding all New York Stock Exchange holidays except Good Friday). | (800) 354-3412

Investment Resources

Planning & Guidance Center
The Planning & Guidance Center, available on NetBenefits via the Planning link, makes it easier to plan for the retirement you envision. By answering just a few questions, you’ll be able to:

  • Estimate how much income you may have — or need — in retirement
  • Receive guidance to help you get or stay on track
  • Create a retirement plan in minutes

Fidelity one-on-one guidance
Meet one-on-one by telephone with a Fidelity Guidance Consultant to talk about your options and your investing style. This is a service of the 401(k), so it’s available to you at no additional cost. Call (800) 603-4015

Financial Engines’ Online Advice and Professional Account Management
Take advantage of online investment advice, planning tools, and resources at no additional cost. And, for a fee, you can elect to have Financial Engines, an independent investment advice and management service provider, manage your 401(k) account. To speak with a Financial Engines representative about enrolling in the Professional Account Management program, call Fidelity Investments and ask to be connected to Financial Engines. | (800) 354-3412

Savings Forms and Education

 Access OnlineAccess By Phone
Summary plan description (SPD)See a summary of the plan’s main provisions in easy-to-understand language.
Request a printed SPD mailed to your home.
FormsGet the forms you need to:
  • Request a rollover
  • Name a beneficiary
  • Request automatic deposit
  • Request a wire transfer
  • And more