Optum Employee Assistance Program (EAP)
Positive mental health is important for your well-being. Get the support you need through the Employee Assistance Program (EAP) administered by Optum Health. The Optum EAP provides private, 24/7 resources to help you and your family with change, challenges, coping or crisis. All mainline, U.S.-based employees and members of their household have free access to the EAP and can speak confidentially with a licensed counselor about personal issues, big or small:
  • Personal or emotional challenges
  • Mediation services
  • Conflict resolution
  • Care of an elderly parent
  • Relationship issues
  • Community resources
  • Child/Parenting support services
  • Concierge Services
Telephonic counseling is completely free and employees have the option to meet with a counselor for up to four free in-person counseling sessions. If you are covered under BCBS and would like to continue to meet with your counselor after your four free sessions, please check with BCBS Member Services before beginning your counseling to ensure they are an in-network provider.

 
Call: 800-363-7190
Visit: www.liveandworkwell.com 
Access Code: American  









On Site Employee Assistance Program (EAP)
American offers a free consultation, information and a referral service at many worksites through the on site EAP. Select your location below to contact your local on site EAP counselor.

 

CLT

LocationEAP CounselorPhone NumberM-F Office HoursEmail Address
Charlotte Douglas International AirportKim Heizer704-359-25838:30AM - 5:00PMKim.Heizer@optum.com

DFW

LocationEAP CounselorPhone NumberM-F Office HoursEmail Address
DFW International AirportJohn Tuttle972-425-71618:30AM - 5:00PMJohn.Tuttle@optum.com
DFW International AirportAnnia Palacios972-425-71618:30AM - 5:00PMAnnia.Palacios@optum.com

JFK

LocationEAP CounselorPhone NumberM-F Office HoursEmail Address
JFK International AirportEllyn Kravette718-487-73948:30AM - 5:00PMEllyn.Kravette@optum.com

LAX

LocationEAP CounselorPhone NumberM-F Office HoursEmail Address
LAX International AirportBob Kovalesky310-646-35018:30AM - 4:30PM (Off Wed)Robert.Kovalesky@optum.com

MIA

LocationEAP CounselorPhone NumberM-F Office HoursEmail Address
Miami International AirportEleonora Campolieto305-526-07278:30AM - 5:00PMEleonora.Campolieto@optum.com

ORD

LocationEAP CounselorPhone NumberM-F Office HoursEmail Address
Chicago O'Hare International AirportScott Cullen-Benson773-686-41798:30AM - 5:00PMScott.Cullenbenson@optum.com
Chicago O'Hare International AirportJim Ward773-686-41798:30AM - 5:00PM (Wed and Thur)Jimward@optum.com

PHL

LocationEAP CounselorPhone NumberM-F Office HoursEmail Address
Philadelphia International AirportKristina Kotecha610-362-40828:30AM - 5:00PMKristina.Kotecha@optum.com

PHX

LocationEAP CounselorPhone NumberM-F Office HoursEmail Address
AA Flight Training N104Tom Callahan480-693-53629:30AM - 5:30PM (Off Fri)thomas.callahan@optum.com

TUL

LocationEAP CounselorPhone NumberM-F Office HoursEmail Address
Tulsa Maintenance BaseLela French918-292-24648:30AM - 5:00PM (Mon and Wed)Lela.French@optum.com